EXIT: The Secret Lab KOSMOS

Fast Shipping and Professional Packing

Due to our longstanding partnership with UPS FedEx DHL, and other top global carriers, we are able provide various shipping options. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Before shipment, all items are carefully examined and safely secured. Everyday we deliver thousands of packages to clients from all over the world. This shows that we're committed to becoming the biggest online retailer in the world. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.

Note: Orders that contain more than one item are assigned a processing time depending on the item.

Before shipping, all ordered items will be thoroughly inspected. The majority of orders will be delivered within 48 hours. The expected delivery time will be between 3-7 days.

Returns

The inventory is constantly changing and we do not fully manage it because of the fact that many parties are involved, including our factory and warehouse. This means that the actual stock could alter at any time. It's possible that you may not receive your purchase after the order has been made.

The period of time is 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a full exchange or refund.

You can only return a product when it's unopened and is in the same condition as the day you received it. The item must be in the original packaging.